Online Fulfilment Manager (North)- Qld / NSW


Williams Landing, AU

Category:  Business Operations
Work Type:  Permanent Full Time

Who are We?


At Target, we’ve always been here to help families live better. But right now, we can see that what ‘better’ means is changing. Better means making choices that can change the world. Better is about a life that’s lived, not with more things, but with things that mean more. A life where quality is always valued over quantity. Where beauty is born from style and substance in equal measure. A better way of life, that’s within easy reach of all. That’s why everything from the products we make to the experience we create, is crafted with intention and a single purpose…To inspire families to live better.

What will you do?


We have an amazing opportunity for an Online Fulfilment Manager (North) reporting into the Head of Fulfilment Transport & Network. The primary purpose of this role is to work across the business including Target stores and DC’s to support and lead the implementation of process and projects and ensuring Target’s fulfilment process is efficient, safe, and creating a great customer experience. As the Online Fulfilment Manager (North) you will be managing the Qld & NSW online Fulfilment Hubs.


Other key responsibilities will include:


• Be the point of escalation for stores/Regional Managers to support online fulfilment activities
• Work closely with the store operations team to ensure the online team and store teams are closely aligned
• Support implementing new process and solution to completion with the Team Member and Customer Experience in focus
• Drive initiatives within the business to reduce complexity of online within the business and in stores.
• Regularly review KPI and performance reports with the team ensuring they are engaged, and targets are met, while removing barriers which may impact the team’s ability to achieve the best   standard of delivery


What are we looking for?


This is the perfect role for a driven individual, who excels in a fast-paced and collaborative environment. Someone who suggests creative ideas and innovative solutions by explores multiple alternatives and approaches to overcome obstacles and find solutions.


The successful candidate will have the following skills and competencies:


• 5-10 years of experience in Retail primarily in supply chain/fulfilment roles
• Proficiency in creating and supporting process mapping
• Strong experience developing and maintaining process flow documentation and general operational flows of all logistics processes
• Previous multi-site/Area Retail Management experience is preferred
• Experience working in an ecommerce/omnichannel environment
• Experience working within a KPI driven and structured retail environment


What will you get?


Target has some great benefits, including:


•Great career opportunities across the Wesfarmers Group
•Team Member discounts across Target, Kmart,Bunnings,Officeworks and Catch Membership.
•Access to Employee Assistance Program
•Convenient location next to freeway and train station, with onsite parking and café!
•Novated leasing options
•Paid parental leave scheme
•Flexible work arrangements


Target values diversity and we pride ourselves on representing the diverse and multicultural communities of which we are a part.

As part of our recruitment process, we will be conducting Pre-Employment Checks with our successful candidates – this will include a police check.  Talent Acquisition will provide further updates to candidates as they progress through our recruitment process.

Candidates interested in this position should apply directly to this advertisement as we are not accepting applications from recruitment agencies.

“We are a 2021 Circle Back Initiative Employer – we commit to respond to every applicant”


We don’t just look for people based on their skills and experience, our people work together and champion the Target values and behaviours.  We are a business where our values and people matter, and we need like-minded people to join us!

Target values diversity and we pride ourselves on representing the diverse and multicultural communities of which we are a part.

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested to by the Talent Acquisition Team.