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Customer Information Manager - Analytics, Insights & Reporting

Location: 

Williams Landing, AU

Category:  Digital
Work Type:  Permanent Full Time
Who are We?

 

At Target, we’ve always been here to help families live better. But right now, we can see that what ‘better’ means is changing. Better means making choices that can change the world. Better is about a life that’s lived, not with more things, but with things that mean more. A life where quality is always valued over quantity. Where beauty is born from style and substance in equal measure. A better way of life, that’s within easy reach of all. That’s why everything from the products we make to the experience we create, is crafted with intention and a single purpose…To inspire families to live better.

What will you do?

 

This role will focus on enabling and empowering customer led decisions across Target to support profitable sales and transactions. Leading the Customer Insights and Analytics team, to implement insights and analytics programs that enhance the understanding of our prospects and customers and influence effective use of key learnings in business decisions, delivering to our strategy.
 

Other responsibilities will include:

 

  • Lead the Target Single View of the Customer priority and establish the reporting and analytics team to deliver positive improvement in the customer experience online & instore
  • Implement an effective customer analytics program incorporating data across multiple platforms
  • Develop and implement the process to embed CI across the business to ensure the customer is at the heart of all decision making
  • Own the coaching and development to create a high performing team with clear measures, development plans and support mechanisms
What are we looking for?

 

The ideal candidate will have tertiary qualifications and at least 7 years’ experience within customer insights, analytics and leading teams in this space.  Extensive proven experience in customer analytics, CI, CSC and Flybuys is essential as is proven experience in developing and implementing customer led strategy along with strong experience in leading and monetising the full customer journey – based on customer insight, and ability to demonstrate results working in a complex, fast-paced environment with multiple stakeholders and tight deadlines.

We don’t just look for people based on their skills and experience, our people work together and champion the Target values and behaviours.  We are a business where our values and people matter, and we need like-minded people to join us!

Target values diversity and we pride ourselves on representing the diverse and multicultural communities of which we are a part.

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested to by the Talent Acquisition Team.